How a global healthcare company used HQ Shuttles to create a middle-to-last mile commute

June 29, 2022
Daniel Leon Stern



Client Size:

9,000 Employees


New Jersey & New York

Company Background:

Our client is a global healthcare that provides medicines and treatment solutions across a range of areas including reproductive health, heart disease, dermatology, allergies, and asthma.

The Business Need:

Our client wanted a transportation solution for the middle and last-mile journey to their headquarters.  To achieve this, they wanted to provide their employees with a shuttle service from specific park-and-ride locations.  They emphasized the importance of health and safety, as well as comfort and convenience.

The Solution​​:

HQ was able to plan, design, and create a customized shuttle route with strategic collection points from Pick-and-Ride locations based on employee addresses.   As a result, employees drove to their preferred Pick-and-Ride to board the shuttle for the remainder of the commute.

HQ’s intuitive passenger app allowed employees to easily book a ride, view route maps, track the shuttle in real-time and receive push delay notifications.  For added flexibility, trips can be booked in advance, on the day, or as part of a prepaid recurring series.

From one analytics dashboard, travel managers gain valuable insights including daily and weekly ridership, popular journey times, and sustainability reports.  This provided a seamless process for service improvement and route efficiency.

The Results:

  • The HQ Corporate Shuttle has become an integral part of our client’s travel program and has grown rapidly since launch.


  • Ridership increased consistently month-on-month and has become an irreplaceable employee benefit. The service had an immediate positive impact on employee well-being as a result of a faster, more productive commute.


  • Employees reported a reduced commute time in comparison to private car commuting.


  • From a sustainability perspective, the service enabled our client to shrink their carbon footprint.


  • The decrease in employee cars on the road helped reduce traffic congestion, air pollution, and emissions significantly.

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